Do you know your flight rights?

By Jennifer Rankin - 09.12.2010 / 04:12 CET

Freedom of movement is not enough: the European Commission wants EU passengers to be treated well too.

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Transport providers are obliged to:
Inform passengers about their rights.
Ensure disabled passengers receive assistance.
Offer stranded passengers accommodation and meals (excludes rail).
Offer reimbursement for lost luggage.
Give passengers a choice between a refund or re-routing if their journey has been cancelled or delayed by more than a specified time.
Pay compensation when journeys are cancelled or delayed by more than three hours, unless this is caused by ‘extraordinary circumstances'.